Compassion
We put kindness first, for the people receiving care and for the people giving it.
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About Concept Care AgencyCare staffing built on trust
We connect skilled, caring people with the hospitals, care homes, disability services and support care settings that need them, and we take pride in doing it properly.
Who we are
A local agency with care at its core
Concept Care Agency is a healthcare staffing agency based in Norwich. We supply caregivers, healthcare assistants and support workers to hospitals, care homes, disability services and support caregiving placements across Norfolk.
We know how much depends on getting staffing right. For providers, a reliable carer means safe, consistent care and one less thing to worry about. For carers, a good agency means fair treatment, real support and work that fits their life.
That is the balance we aim to strike every day: looking after the people who need care, the organisations who provide it, and the caregivers who make it happen.
Our promise is simple: the right person, the right skills, and genuine compassion.
Our values
What guides every placement
Safety
Safeguarding and thorough pre-employment checks come before everything else.
Reliability
When we confirm a shift, you can count on us. Communication is prompt and honest.
Respect
Dignity, choice and independence for every person in care, and fairness for every carer.
Working together
How we work with providers
We listen first
We take time to understand your setting, the people you support and the skills your team needs.
We match carefully
We match carers on skills, experience and personality, not just availability.
We stay in touch
We check in after placements and act quickly on feedback so cover keeps improving.
Let us take the pressure off your rota
Tell us about your setting and the shifts you need covered.